Refund policy
Refund & Return Policy
Return Windows
We offer a 30-day return policy on select SPHERE core products (2.0L Vacuum Flask | SPHERE and 2-in-1 Stainless Steel Grinder & Chopper), which means you have 30 days after receiving your item to request a return. All other products, including dropshipping and third-party sourced items, are final sale and not eligible for returns or exchanges.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please log in to your account portal. Returns must be sent to: 510-555 Brimorton Drive, Toronto, ON, M1H 2E9. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at info@spheregt.ca.
Damages & Issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or incorrect, so we can make it right. Damaged or defective items are eligible for a full replacement or refund at no cost to you, regardless of product type.
Exceptions / Non-Returnable Items
The following cannot be returned: perishable goods, custom or personalized items, personal care goods, hazardous materials, flammable liquids or gases, final sale items, and gift cards. All dropshipping and third-party sourced items are final sale.
Exchanges
The fastest way to get what you want is to return the eligible item and, once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same condition as received — unworn, unused, with tags, and in original packaging — along with proof of purchase.
Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at info@spheregt.ca.